Best PubTAB (Regional & Metro)

* There must be a minimum of three entrants in a category for all entrants to progress to the judging phase.

* Winner is eligible to enter the AHA National Awards 

* Venues nominating in this category will be invoiced to reimburse the cost of judging

This category recognises excellence in wagering hotels in both regional and metropolitan Victoria. Emphasis on customer service is central to this award.

Judges will base their assessment on the following:

Please find judging criteria here.

TAB Facility Specifics

• Modern vision experience 
• Digital and TAB offer engagement
• Product awareness and TAB Customer Service
• Accessibility and promienence of TAB Equipment
• Integration with overall hotel
• Presentation and cleanliness of the room
• Lounge/seating area available
• Bar area in close proximity
• Visibility and quality of TV screens (Including display of racing, sports, trackside, and odds channels)
• In-house promotions and communication activities
• Effective Signage

General Criteria 

Hotel

• Décor, design, ambience, atmosphere, lighting and comfort
• Quality and appearance of the venue (furniture, table setting, crockery, cutlery, glassware)
• Popularity of venue and alignment to local market
• Pricing relevant to local market, quality of the restaurant and fine dining experience
• Hygiene and cleanliness (all areas including restrooms)

Staff and Service

• Excellent customer service
• Staff presentation and quality of interaction
• Staff knowledge of all products is a must with the ability to suggest food and wine pairings
• Efficiency of order taking, meal delivery, table clearing
• Staff efficiency and ability to be discreet
• Staff well-groomed
• Knowledge of Responsible Service of Alcohol
• Telephone technique