Best Gaming Venue (Regional and Metropolitan)

* There must be a minimum of three entrants in a category for all entrants to progress to the judging phase.

* Winner is eligible to enter the AHA National Awards

* Venues nominating in this category will be invoiced to reimburse the cost of judging

This category recognises excellence in gaming hotels in both regional and metropolitan Victoria. The customer experience is central to this award.

Judges will base their assessment on the following:

Please find judging criteria here.

Best Gaming Venue Criteria

• Integration with overall hotel
• Ambience and decor which reflects the nature of the venue
• Accessibility and availability of gaming facilities
• Presentation and cleanliness of gaming room
• Lounge/seating area available
• Bar area in close proximity
• Range of machines  
• Evidence of self help initiatives 
• In-house promotions and communication activities
• Signage

General Criteria

Hotel

• Décor, design, ambience, atmosphere, lighting and comfort
• Quality and appearance of the venue (furniture, table setting, crockery, cutlery, glassware)
• Popularity of venue and alignment to local market
• Pricing relevant to local market, quality of the restaurant and fine dining experience
• Hygiene and cleanliness (all areas including restrooms)

Bar Food

• Excellent variety of wines to include regional, Victorian and interstate wines
• A reasonable variety of wines offered by the glass
• A variety of beers local and imported available
• A variety of non-alcoholic beverages offered
• Wine description to enhance menu
• Relative price
• Presentation, innovation, accuracy & composition of dishes
• Originality, selection & variety of menu
• Quality of dish

Staff and Service

• Excellent customer service
• Staff presentation and quality of interaction
• Staff knowledge of all products is a must with the ability to suggest food and wine pairings
• Efficiency of order taking, meal delivery, table clearing
• Staff efficiency and ability to be discreet
• Staff well-groomed
• Knowledge of Responsible Service of Alcohol
• Telephone technique

Beverage

• A variety of draught beers offered
• Local and imported beers offered
• Soft drink offered
• A reasonable variety of wines offered by the glass/bottle
• Spirits and mixers offered